• Provide phone consultations regarding laboratory results, diagnostic testing and treatment options to IDEXX customers • Know proper specimen handling techniques for laboratory specimens for lab processing and interferences in the sample that may affect the test results • Know tests offered by IDEXX Reference Laboratories, specimen requirements for tests • Meet caseload and turnaround expectations, and be accessible for client consultations during regular working hours • Maintain proficiency and continually develop medical knowledge by attending at least one continuing education meeting per year • Participate in scheduled consulting service meetings via teleconference