• Coordinate with Client PM to own scope, schedule, budget and manage client communications and with Neocol team resources accordingly • Own the overall delivery of engagements and ensure all team members are accountable for their individual roles and deliverables. • Proactively identify, manage through, and escalate project risks and issues to internal and external executive team members, as needed. • Identify and address project scope issues and manage the customer through the process of issue resolution, change order, or other processes. • Provide feedback, leadership, and direction to individual team members within each engagement. • Work with fellow Neocol Project Managers and delivery teams to share resources across projects and maintain forecasts • Serve as the main point of contact for client stakeholders throughout the project lifecycle. • Plans, organizes, and coordinates discovery sessions and requirements gathering workshops ensuring the right participants are ’in the room’. • Build and maintain strong client relationships, exceeding expectations and ensuring satisfaction. • Manage stakeholder expectations and communicate project status, risks, and issues effectively. • Support clients through change management and user adoption initiatives. • Serve as a contributing member of the Customer Success practice and mentor other Project Managers across Neocol. • Contribute to the development of engagement and project standards, best practices, templates, and other artifacts to establish Neocol’s reputation and performance in customer success. • Support and contribute to company and practice “all hands”, training, and other events and sessions to further the development of our sales and delivery practitioners at Neocol.