• Utilize metrics and tools like Aternity to monitor end-user performance and proactively identify potential issues. • Develop strategies to address recurring incidents and improve system reliability. • Collaborate with engineering and operations teams to implement automated solutions for incident prevention. • Lead the planning, coordination, and execution of software deployments across end-user devices. • Ensure deployments are completed on time, with minimal disruption to end users. • Analyze service performance metrics to identify areas for improvement and develop initiatives to enhance the quality of end-user services. • Define and maintain a product vision and roadmap for End User/Seats Services, aligned with organizational objectives. • Serve as the primary point of contact between the End User/Seats Services team and business stakeholders. • Ensure clear documentation of product requirements, progress, and updates for stakeholders.