Customer Success Manager I – Clinical Solutions

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+H1B No SponsorCompany Site LinkedIn

Location

New Jersey + 2 more

Posted

89 days ago

Salary

$58K - $96.7K / year

Bachelor Degree1 yr expEnglish

Job Description

• Build and maintain strong, trusted relationships with customers to support their long-term success • Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth • Collaborate with cross-functional teams to ensure customer needs are communicated and addressed • Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes • Support account growth by surfacing potential opportunities and contributing to renewal planning • Share customer perspectives internally to help inform product and content enhancements • Monitor account activity, flag risks or needs, and assist with proactive engagement strategies • Participate in customer and internal leadership discussions as appropriate • Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Job Requirements

Background in Nursing, Health Administration, Informatics, or a related field preferred
Have 1–3 years of experience in a SaaS or healthcare-related environment (preferred)
Possess basic understanding of subscription-based business models and the customer lifecycle
Have experience with customer engagement, adoption strategies, and relationship management
Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools
Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
Be skilled in interpreting data to identify trends and support customer success strategies
Have excellent in-person facilitation, presentation, and influencing skills
Fluency in English required, Arabic, Spanish, or Portuguese a plus
Have excellent organizational skills and effective problem solving abilities.

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice