• Administer and Maintain EDR Tools • Tune detection rules to reduce false positives and improve threat visibility for each covered locality. • Ensure asset inventory is accurate and up to date for each covered locality. • Regularly update the EDR platform and agents to the latest versions. • Review and adjust security policies. • Conduct health checks to ensure the EDR system is functioning properly. • Investigate and remediate unexpected agent behavior • Ensure that Integrations are working as required and troubleshoot when issues are identified • Administer and Maintain Vulnerability Management System • Maintain and update the vulnerability management platform and agents • Conduct health checks to ensure the VMS system is functioning properly. • Tune scan policies to reduce false positives and improve accuracy for each covered locality • Ensure asset inventory is accurate and up to date for each covered locality • Configure and schedule scans for each covered locality. • Investigate and remediate unexpected agent behavior • Ensure that integrations are working as required and troubleshoot when issues are identified • Respond to and resolve customer inquiries and issues submitted through the ticketing system and SOC • Maintain and update the Remote Monitoring and Management platform and agents • Accurately document customer interactions, troubleshooting steps, and resolutions • Escalate complex or unresolved issues as needed • Monitor ticket queues to ensure service level agreements (SLAs) are met and follow up with customers as needed