• Place outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their repayment responsibility and options. • Receive phone calls from students, answering their questions regarding their loans and repayment options. • Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation. • Obtain completed deferment and forbearance forms from borrowers and submit them to the appropriate servicers in accordance with department guidelines. • Track and report contact and cure activities in accordance with departmental guidelines. • Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements. • Achieve the weekly, monthly and quarterly cure and activities goals set by management. • Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information. • Skip-trace borrowers and update student database (CampusVue) with new demographics. • Cooperate with quality assurance in all review and process refinement activities. • Assist in the confirmation/research of cures obtained from 3rd party cohort servicers. • Complete other duties, as assigned.