• Act as a guide for our patients by helping them with their needs tied to insurance, billing inquiries, payments, and subscription renewals ultimately preventing early discharge and ensuring Bicycle Health is paid for services rendered. • Documents financial clearance information updating demographic, insurance, funding and medical information, as needed. • Researches and discusses financial options with patients for services not reimbursable by third party payors. • Reviews patient accounts receivable balances on an on-going basis and proactively works with patients to ensure timely payment or progression to alternative payment plans. • Communicates patient financial information to the clinical team or CSS Team as needed. • Masters our technology suite including but not limited to Freshworks mobile app, Bitrix, G-suite, Zoom, our Electronic Medical Record System Athena, Kareo, and our billing systems in order to effectively engage with patients and to complete daily work. • Complete administrative tasks include maintaining accurate patient financial records and promptly responding to patient messages. • Develop and implement new processes to ensure we deliver high quality care to our patients. • All other duties as assigned.