• Function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. • Manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. • Utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation. • Help clients with roadmap to strategize multiyear plan to keep the systems effective with emerging technologies. • Maintain and provide day-to-day support in a 24x7-365 environment.