• Providing technical support for Merchants and Partners through our internal ticketing system. • Creating new documentation or updating existing documentation as required. • Preparing reports on technical issues that require further investigation or action by other departments within the company. • Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems. • Installing new software and upgrading existing software to ensure that it continues to function properly. • Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently. • Troubleshooting problems with software programs and networks to identify and resolve issues. • Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.