• Manages assigned underwriting team • Enforces Corporate and Region underwriting guidelines and procedures • Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes • Implements strategies to address challenges to profit and drive that message throughout the underwriting unit • Answers questions, shares recommendations for complex situations, such as challenging accounts, communication strategies or developing agency relationships, while respectfully explaining the rationale for these recommendations • Coordinates with underwriters, marketing and branch management in the agency planning and review processes • Monitors progress of underwriters’ assigned agents and guides underwriters and agents in achieving annual goals while driving them to match price to quality across the book of business • Seeks feedback from agents and takes action to improve their experience and grow a profitable book of business • Manages existing agency relationships and develops and fosters new agency relationships • Focus on growing profitable relationships and rehabilitating unprofitable or low growth relationships • Oversees and monitors the workload and performance of assigned underwriting team • Monitors business decisions made by team members to ensure that underwriters operate within set guidelines, authority, rate goals, and region service directives while matching price to quality across the book of business