• Manage, build, deploy, and maintain scalable cloud infrastructure on Azure and AWS • Optimize performance and manage costs in cloud environments • Troubleshoot and resolve complex cloud-related issues • Support onboarding of large and complex clients by implementing tailored cloud solutions • Design and architect cloud-based solutions that align with client needs • Identify client requirements and recommend appropriate cloud solutions • Serve as an escalation point for service-related issues requiring advanced cloud expertise • Maintain and strengthen partner relationships with Microsoft, Amazon, and other vendors • Support the sales team during pre-sales activities by providing technical expertise • Help productize solutions to expand the organization's service catalog • Conduct research and development to evaluate new technologies and implement best practices • Document implementations, processes, and solutions for internal and client use