• Develop and execute strategic success plans for a portfolio of mid-market customers, aligning LeanData usage with their specific business goals and revenue operations strategy. • Serve as a trusted advisor and subject matter expert, proactively consulting with clients on best practices to maximize the value of LeanData's solutions. • Build and maintain strong, executive-level relationships with customer stakeholders across Revenue Operations, Sales, and Marketing teams, acting as the primary point of contact. • Manage the entire post-sale customer lifecycle, from successful onboarding and implementation handover to driving adoption and retention. • Proactively monitor customer health metrics, usage data, and consumption patterns to identify and mitigate potential churn risks and surface opportunities for expansion. • Lead quarterly or regular business reviews (QBRs/EBRs) with key customer stakeholders, showcasing the value achieved and defining the next steps for continued success. • Clearly and distinctly explain complex technological and business concepts to diverse audiences, guiding them on LeanData best practices. • Partner closely with Sales (Account Managers), Professional Services, and Support teams to ensure a seamless and unified customer experience and a smooth transition across lifecycle stages. • Capture customer feedback and advocate internally for product or process improvements, serving as the voice of the customer. • Identify risks to customer success early and collaborate with internal account teams on mitigation strategies. • Achieve and exceed quarterly targets for customer retention, renewal rates, and Customer Satisfaction/Net Promoter Score (CSAT/NPS).