• Ensure a smooth, efficient, and timely claim submission process with minimal denials, including identifying gaps in claims • Follow up on unpaid claims, denials, and appeals to ensure maximum reimbursement • Investigate and resolve billing discrepancies or coding issues • Collaborate with internal teams, including clinicians, to provide charting requirements and necessary documentation for claims submission, training team members on billing processes, and creating workflows for billing operations • Provide support and guidance to patients regarding their insurance coverage, financial assistance, and billing inquiries • Manage abortion fund invoicing and reimbursements • Maintain accurate and organized billing records and documentation • Generate and analyze reports to monitor billing performance and identify areas for improvement • Support new payor partnerships, working collaboratively with internal and external stakeholders to own billing and coding workflows as we grow • Maintain knowledge of current billing and coding regulations and updates • Stay up-to-date with changes in insurance policies, fee schedules, and reimbursement rates • Assist with other billing-related tasks as needed