• Manage multiple customer implementations. • Coordinate with internal teams, including R&D, product development, and sales, to ensure seamless integration and deployment of solutions. • Define project activities such as planning, scoping, issue/risk management and project reporting. • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely and successful project completion. • Perform technical tasks and system management of the Cloud based solution. • Build strong relationships and trust with customer stakeholders. • Proactively monitor system usage and clinical engagement to ensure AI tools are being integrated into daily diagnostic workflows. • Systematically gather customer feedback and pain points to influence the Ibex product roadmap. • Collaborate with customers to establish Key Performance Indicators (KPIs) and conduct periodic Business Reviews to demonstrate the value Ibex is delivering. • Ensure a smooth transition from ‘deployment’ phase to ‘long-term maintenance’, maintaining a relationship that minimizes churn.