• Serve as a trusted advisor and primary client partner for key customers and industry segments • Ensure seamless, high-quality delivery across all client engagements by addressing challenges proactively, managing risks, and upholding Servos’ standards for excellence and client satisfaction • Lead and support project teams by fostering alignment, addressing staffing needs, maintaining positive team morale, and providing escalation support • Identify and develop new opportunities within client accounts, assisting with proposals, SOW creation, and solution design • Partner with the ServiceNow field and industry sales teams to help guide customers on defining projects and expanding the use of ServiceNow across the accounts • Ensure financial and operational success for client engagements by monitoring project health, mentoring PMs on Servos methodologies