• Maintain a vast knowledge of the Burner product and any campaigns or experiments for the product; work directly with our product team as our customers’ representative. • Identify and analyze issues using our proprietary tools to determine the underlying cause/s and respond to the customer accordingly with concise next steps. • Collaborate with other agents to resolve issues and respond to cases in a timely, accurate, and professional manner. • Follow internal guidelines for appropriate customer communication. • Stay current on best practices, all things privacy related as well as enlightened hospitality. • Troubleshoot and recreate customer app issues and ticket them to engineers. • Handle App Store & Play Store reviews while maintaining a professional tone. • Have the ability to bring someone new to our product and implement a product that will better our customers.