• The Subject Matter Expert (SME) – Protein Based Therapy serves as the technical authority for Lonza’s bioprocessing portfolio, playing a critical role in enabling customer success and driving commercial growth. • This role partners closely with Business Development, Account Management, and cross-functional teams to deliver deep scientific, product, and process expertise across the sales cycle. • Acting as a trusted advisor to both customers and internal stakeholders, the SME helps translate complex technical challenges into scalable, compliant solutions that accelerate the development and commercialization of protein-based therapies. • Lead the technical strategy for complex sales opportunities in partnership with Account Managers and Business Development Managers to improve win rates and mitigate technical and regulatory risk. • Serve as the technical authority in customer engagements, including workshops, troubleshooting sessions, product demonstrations, and proof-of-concept projects. • Prioritize technical support activities based on revenue potential, strategic importance, and risk. • Deliver advanced technical and application training to internal sales teams, distributors, and key customers. • Coach and mentor commercial teams on technical positioning, application differentiation, and objection handling. • Investigate and resolve escalated technical and product performance issues using root-cause-driven, sustainable solutions. • Act as a trusted technical partner to strategic customers to support product adoption, expansion, and long-term success. • Collaborate cross-functionally with Marketing, Product Management, R&D, Quality Assurance, Service, and Regulatory Affairs to ensure solutions are technically sound, compliant, and scalable. • Translate customer feedback, application needs, and competitive intelligence into structured insights for Product Management, R&D, and Marketing. • Support new product launches by shaping technical messaging, application positioning, and sales enablement materials. • Review and contribute to technical documentation, white papers, application notes, and competitive analyses. • Build and maintain relationships with key opinion leaders and regulatory authorities. • Present technical data, application concepts, and market insights at industry conferences, customer meetings, and internal forums. • Perform other duties as assigned.