• Serve as the trusted advisor to employer benefits leaders, HR teams, and benefit consultants/brokers • Lead all client interactions, including regular strategy meetings, annual renewal negotiations, and quarterly performance reviews • Proactively identify and address client needs, providing consultative recommendations on formulary management, clinical programs, network strategies, and cost-containment opportunities • Oversee all aspects of benefit implementation and ongoing maintenance, ensuring benefit updates and contractual deliverables are executed accurately and on time • Manage the full issue resolution lifecycle, serving as the internal advocate for the client • Ensure strict compliance with all contractual terms, service level agreements (SLAs), and regulatory requirements (e.g., HIPAA, Medicare Part D/CMS) • Analyze complex pharmacy claims data, utilization reports, and financial metrics to identify key trends, cost drivers, and opportunities for clinical and financial optimization