• Providing network operations and support for Varian’s cloud solutions • Private, public and hybrid infrastructure, network and security • Assisting with upgrading, installing, and configuring various cloud solutions including monitoring, application access, security, Palo Alto Networks (Highly Recommended), Citrix NetScaler, Citrix ADC • Assisting with reporting on current infrastructure status, and planning for future usage • Configuring and supporting backbone connections over ExpressRoute (Azure), and direct connection and VPN architecture • Maintaining allocation of IP CIDR block, perform maintenance involving modification of network, subnets, vlans, routes etc • Verifying and action on events aggregated from network monitoring tools and Web Application Firewall using Varian approved tools • Troubleshooting and determining root cause of issues • Collaborating to quickly resolve any network related outages and resolve customer impacting issues quickly • Contributing to the successful execution of projects • Creating, updating, and completing documentation • Investigate root cause analysis of incidents with follow up reporting and final content generation • Collaborating with network engineers on procedures, techniques, tips & knowledge to improve operations, security and work performed • Providing the highest level of customer service • Advance understanding of vendor and telco/exchange/service providers support escalation paths and being able to escalate support requests to these vendors in a typically urgent and timely fashion • Appling network system updates, patches, configuration changes • Planning network layouts and configures systems to user environments • Serving as a technical mentor to colleagues as necessary • Staying up to date with assigned Learning Management System courses • Maintaining a strong knowledge of Varian’s suite of applications • Eagerness to provide the highest level of customer service • On call support as required