• Coordinate patient scheduling, appointment reminders, and follow-ups • Manage electronic health records (EHR), including accurate data entry and updates • Respond to patient inquiries via phone, email, and online messaging with professionalism and empathy • Serve as a liaison between patients and healthcare providers to ensure timely communication • Prepare, review, and maintain medical records, reports, and correspondence • Assist with billing support, insurance verification, and documentation follow-ups • Ensure strict compliance with HIPAA and patient confidentiality standards • Provide general administrative support to improve operational efficiency