• Answer technical questions on Reliable products submitted by telephone and email • Perform technical training for Reliable personnel • Assist with creation and maintenance of technical documentation • Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products • Provide technical presentations to industry associations, customers, specifying engineers, and end users • Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters • Provide input on new products and product improvements • Troubleshoot Reliable products • Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.) • Directly support sales force as necessary • Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor • Performs other duties as directed • Competencies: • Ability to solve complex technical problems • Outstanding attention to detail and accuracy • Strong customer service, interpersonal, and collaboration skills • Possesses strong commitment to a team environment while working well independently • Excellent written and oral communication skills