• Provide technical leadership for the Operations Automation Platform team, shaping architectural direction and driving delivery of automation-focused backend systems. • Guide the technical/product roadmap in collaboration with Engineering, Product and Ops stakeholders, identifying high-leverage opportunities for internal efficiency. • Design, prototype, and lead the implementation of systems and tools that automate manual workflows, especially those that can benefit from AI or agentic solutions. • Actively contribute to backend development where needed, especially in early stages of projects or to unblock team members. • Lead technical design discussions, code reviews, and drive adoption of best practices for reliability, observability, and maintainability. • Mentor engineers on the team, elevate technical quality, and contribute to performance reviews via feedback and coaching. • Evangelize new technologies — including AI/LLMs — that can improve the velocity, intelligence, or stability of our internal systems. • Collaborate cross-functionally with multiple Ops teams to deeply understand their workflows and pain points, and drive engineering-led solutions. • Maintain a healthy balance between speed and long-term quality, knowing when to ship scrappy MVPs and when to invest in robust infrastructure.