• Manage relationships with clients and customers, ensuring their needs are met and providing them with excellent service • Act as the main point of contact between the company and the client, handling any issues or concerns • Identify new business opportunities and upsell products or services to existing clients • Develop and execute comprehensive territory plans to increase revenue and secure new business • Provide accurate and timely quarterly sales forecasts • Maintain existing business ensuring accounts remain contractually compliant and incremental business is achieved • Resolve customer concerns through accurate and timely investigations; develop and implement corrective actions • Keep up-to-date account data within CRM including contacts and pipeline opportunities • Effectively target new business through analytical tools and educate customers on products, concepts, & industry trends • Conduct sales presentations and product evaluations to drive customer conversions