• Manage vendor relationships and ensure vendor compliance with established internal and/or regulatory performance metrics. • Accumulate, monitor, and report on vendor performance metrics to business unit management. • Communicate expectations and vendor performance against established performance metrics to vendors, including development, implementation and follow up on annual vendor goals and targets. • Ensure applicable vendor performance improvement plans and/or corrective action plans are initiated and completed as expected. • Ensure vendors sustain required performance improvements/outcomes through verification audits. • Conduct oversight meetings which include vendors, internal partners, and other stakeholders as appropriate. • Oversee health plan participation in annual delegation audits. • Provide follow-through on audit deficiencies to assure corrective actions are implemented. • Facilitate communication to/from vendors and internal partners.