walter services
Kundenservice aus Deutschland - seit 1956.
Project & Quality Manager – Customer Support
Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1956H1B No SponsorCompany SiteLinkedIn
Location
Germany
Posted
47 days ago
Salary
Not specified
Bachelor DegreeGermanEnglish
Job Description
• Planning, managing and independently executing primarily digital projects
• Ensuring quality and the achievement of objectives in all ongoing projects
• Measuring service quality, identifying improvement opportunities, and developing appropriate measures in close coordination with relevant departments
• Analyzing and optimizing support processes, the customer journey, the eCommerce presence, and the ticketing system
Job Requirements
- Degree or equivalent qualification (e.g., in Communication, Digital Business, Project Management, Humanities, Customer Service Support)
- Some experience in project management
- Independent working style and a hands-on mentality
- Excellent German skills, spoken and written (C2), and very good English skills
Benefits
- Permanent employment contract with prospects – opportunities to develop across many areas
- Success together – join a great team that enjoys their work and offers strong camaraderie
- Growing together: we believe this only works with an openly lived feedback culture
- Want variety? We offer a workplace that fits your life: in our office, remotely, or hybrid
- We value cultural diversity, social openness, and true equal opportunity. Therefore, we promote a tolerant and respectful working environment
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