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Senior Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

85 days ago

Salary

$85K - $105K / year

Bachelor Degree5 yrs expEnglishSFDC

Job Description

• Manage a global portfolio of customer accounts, overseeing the full renewal cycle for Intel 471 subscriptions • Drive customer retention and revenue growth by understanding customer needs and delivering tailored solutions • Execute upsell and cross-sell strategies to maximize account expansion and overall customer value • Monitor and communicate customer health, providing insights and proactive recommendations • Deliver accurate and timely revenue forecast updates to internal stakeholders • Create proposals, prepare subscription agreements, and lead the full agreement process to closure • Partner closely with Engagement Leads to ensure successful onboarding, adoption, and long-term customer success • Leverage Salesforce to manage renewals, track activities, and maintain accurate account data • Apply strong knowledge of pricing, packaging, retention strategies, and identify opportunities for conversion, upsell, and cross-sell

Job Requirements

5–7 years of experience in sales, customer service, or customer-facing roles
2–3 years of experience in the cyber threat intelligence space (preferred)
Proven background in client-facing work, retention strategy, and negotiation
Prior sales or sales-support experience required
Experience working with Salesforce.com
Demonstrated expertise in pricing, packaging, and renewal strategy, with a history of delivering results
Exceptional time management, organization, and ability to prioritize multiple initiatives
Strong attention to detail, self-motivation, and a positive, team-oriented mindset
Excellent relationship-building skills with the ability to network with peers, prospects, and customers
Excellent oral and written communication skills with the ability to influence and persuade in a business environment
Ability to maintain a consistently professional demeanor, conduct, and appearance, reflecting positively on the company's image.
Exhibit strong self-motivation and the ability to work autonomously with minimal supervision.
Ability and willingness to travel up to 15-20% of the time.