• Collaborate with stakeholders to gather and document business requirements and translate them into functional and technical specifications. • Support the development and implementation of solutions that address business needs and enhance operational efficiency. • Analyze and map current business processes to identify areas for improvement and optimization. • Provide business leaders with recommendations on system performance, utilization, process changes, and system enhancements or if a contract extension or new system/tool may be needed. • Create a variety of reporting solutions such as operational reports or dashboards to visualize business unit performance and trends. • Conduct data analysis to identify trends, patterns, and opportunities for growth. • Provide training and support to end-users on new systems and processes, also ensuring policies and procedures are updated and maintained. • Partner with stakeholders to drive consensus on project goals and objectives. • Assist in project management activities, including planning, execution, and monitoring of project deliverables. • Stay updated on industry trends and best practices to ensure the organization remains competitive. • Perform other duties as assigned.