Cloud Security Happens at Runtime.

Customer Success Manager

Security EngineerSecurity EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

California

Posted

82 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishCloudCyber Security

Job Description

• Own the strategic relationship with assigned strategic customers • Drive business value and ensure long-term retention and growth • Serve as the primary business-facing contact and trusted advisor for customers • Own the post-sale customer journey from onboarding through renewal • Collaborate with Sales on long-term account strategy • Partner closely with TAMs to drive adoption of new capabilities • Develop and manage joint success plans aligned to customer objectives • Build strong relationships across executive, security, DevOps, and cloud leadership • Lead Quarterly Business Reviews (QBRs) and program reviews

Job Requirements

3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity
Strong understanding of cloud security programs and value-driven success methodologies
Exceptional communication, stakeholder management, and executive presentation skills
Proven track record of driving adoption and managing complex accounts
Comfortable working in fast-paced environments and influencing both customer and internal priorities
Experience partnering with technical teams and Sales to support customer outcomes and retention
Ability to connect technical capabilities to business impact, security outcomes, and ROI