• Build and maintain strong, collaborative relationships with Commercial Field Service Partners to foster mutual growth and satisfaction. • Proactively identify partner risk signals and lead cross-functional escalation and remediation efforts when performance, safety, or compliance concerns arise. • Serve as the primary point of contact for partner escalations, communications, and alignment. • Establish structured engagement cadences (e.g., QBRs, performance reviews, and agenda alignment). • Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios (dispatch-to-completion). • Utilize and customize tools such as BI (Sigma), CRM (Salesforce), and performance dashboards to assess metrics and drive improvements. • Identify and implement efficiency improvements to enhance Field Service Network performance.