• Support the smooth daily operation of the David Romprey Oregon Warmline. • Provide direct support to teams of on-duty Peer Support Operators. • Work closely with the shift and On-Duty Supervisor to provide support and direction regarding duties and utilization of software to the operators in compliance with established policies and procedures to ensure team continuity. • Serve as a substitute On-Call Supervisor as needed. • Respond and provide work direction to staff to ensure the smooth operation. • Coach and mentor less experienced team members. • Track the progress of the teams as they work virtually. • Utilize Outlook Teams, call center, /Talk Desk, and basic information technology to provide support to the assigned team. • Assist with minor technical issues. • Track breaks to ensure adequate coverage. • Attend and actively participate in regularly scheduled online all-staff meetings including participation in role-plays and/or co-reflection to facilitate operator skills development.