• Ensures smooth integrations, builds scalable infrastructure, and supports client technical requirements in partnership with internal teams and external stakeholders. • Acts as a technical liaison, troubleshooting and resolving integration issues while providing training and documentation for administrators. • Collaborates with partner districts and organizations to ensure seamless onboarding from a technical lens to The Academies platform. • Completes technology requirements for RFPs, vendor applications, and compliance documents. • Coordinates and completes technical questionnaires with vendors to align on security, integrations, and data privacy standards. • Configures and maintains Single Sign-On (SSO) and interoperability standards. • Designs, implements, and maintains the data warehouse to support internal analysis and external reporting dashboards and collaborate with other internal and external stakeholders to support data governance. • Builds infrastructure that supports scalability, multi-tenancy, and compliance with data residency requirements. • Ensures compliance with FERPA, COPPA, and GDPR; oversees monitoring, audit logging, and incident response. • Partners with IT/security teams to prepare for audits and enforce policies around encryption, authentication, and secure integrations. • Gathers, prioritizes, and documents requirements for future technical development. • Collaborates with release management teams to coordinate deployments and test features post-release. • Provides structured feedback from district implementations to inform Academies’ product roadmap. • Ensures testing strategies (unit, integration, load, security) are applied and documented for ongoing releases. • Partners with sales and business development teams to provide technical expertise during demos, proposals, and client presentations. • Translates district technology requirements into tailored solutions that enhance Harmony’s value proposition and accelerate deal closure. • Identifies and recommends new technical features or integrations that open revenue opportunities with districts and partner organizations. • Supports the RFP process not only from a compliance perspective but also by positioning The Academies' technical capabilities as a competitive advantage. • Develops technical case studies and success stories from district implementations to support marketing and sales teams. • Partners with operations, client success, and engineering teams to align technical solutions with organizational goals. • Communicates complex technical concepts clearly to non-technical stakeholders. • Supports project management by contributing to timelines, task tracking, and milestone reporting. • Balances scalability, reliability, and customization needs across multiple districts and organizations.