• Act as the primary relationship manager with third-party reporting partners — building rapport, managing escalations, and streamlining issue resolution. • Communicate clearly and proactively with internal stakeholders about external requirements, expectations, and timelines. • Translate technical and operational changes between partners and internal teams so that work stays coordinated and aligned. • Perform data pulls, validations, and investigations to support dispute resolution and CBR (credit bureau reporting) issue triage. • Partner with internal teams (Engineering, Ops, Analytics) to understand data flows, identify root causes, and escalate systemic problems. • Track and document issue trends to help prioritize engineering and process improvements. • Be a go-to resource for our credit disputes specialist team, assisting with resolving both direct and indirect customers disputes in a timely and accurate manner. • Maintain a strong working knowledge of bureau reporting standards and operational dependencies. • Stay embedded with internal teams to understand how platform changes and portfolio growth will impact reporting, and communicate the implications of these changes to third-party partners and internal teams to prevent breaks in reporting continuity. • Help define efficient processes and documentation that scale as new products and programs launch.