• Responsible for generating new business from new customers through a high level of customer contact including frequent direct customer visits and extensive networking activities. • Demonstrate strategic business awareness of the market and customers in order to differentiate Lonza from the competition. • Effectively promote current technical capabilities and emerging / new technologies as they become available to facilitate generation and closing of new business opportunities. • Primary means of achieving through e-mail communications, phone conversations, face-to-face meetings, and customer tailored presentations. • Network and build trust-based relationships throughout target accounts from technical personnel to the executive level. • Work with marketing, account managers and product development to develop strategies and a territory plan that ensure Lonza’s position as the leading solutions provider. • Formulate value propositions to generate opportunities to address the customers' needs. • Provide timely, industry leading customer support and defines and interfaces with internal resources, when necessary. • Close collaboration and teamwork with internal stakeholders to ensure successful closure and of opportunities.