• Become a subject matter expert on Itron’s products and understand how AI can drive outcomes in the utilities industry • Build strong, trust-based client relationships through proactive communication and a collaborative approach • Manage the end-to-end delivery process, including project management, process definition, product requirements, user training, and issue resolution • Perform customer data analysis and create insightful reports • Configure Itron applications, including integration setup • Develop and deliver customized training materials and “train-the-trainer” sessions for client teams • Manage, triage, and troubleshoot user acceptance testing • Clearly capture and communicate client needs to internal R&D teams (product, software engineering, machine learning) to influence product enhancements • Support core Support Team members during large storms, ensuring a positive experience for Utility Clients and their Contractors