• Shadow team members to understand how we monitor and manage 500+ weekly orders • Learn to identify and support resolution of common issues: returns, backorders, system errors, and order flow blocks • Gain familiarity with tools such as NetSuite, Shopify, and other backend platforms that drive order fulfillment • Observe how our team handles high-risk orders and suspected fraud • Practice clear, concise communication under pressure • Assist with drafting outreach communications to notify customers about delays, updates, or resolution timelines • Observe and assist with professional, empathetic communication in customer-facing moments