• Develop a shared learning agenda across a portfolio of product activity • Intake and prioritize research requests, scope and create research strategy • Conduct primary and secondary research, delivering actionable insights • Guide product and design partners to act on insights • Apply a variety of research methods for contextual and generative research like user interviews, mental models, concept testing, usability • Assess customer experience through VOC and analytics tools supporting ongoing improvement • Lead customer/user research and measurement contributions within business domain • Influence and support leaders to create customer insights, strategies, ways of working, methods and tools • Collaborate with stakeholders across business unit, Humana, and vendors