• Conduct work flow study and analyze business practices: Document existing processes related to IT solutions. • Perform application lifecycle activities, including: Code, monitor, maintain, test and debug software applications; follow established change management processes; facilitate code reviews; develop test plan development; make recommendations for hardware/software solutions. • Provide support: Create, document, schedule and support operational activities; coordinate with software vendors and external service providers; troubleshoot software bugs and provide fixes; provide off hours support, as needed. • Provide, cultivate and foster excellent customer service; promote adherence to departmental standards; act as a source of direction, training and guidance for less experienced staff. • Perform other duties as assigned.