• Virtually engage with HCPs and appropriate office staff about product specific prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements. • Work with in-network Specialty Pharmacies on cases where the patient has provided consent. • Educate HCPs and appropriate office staff on specific referral processes and patient assistance programs. • Utilize approved resources and FAQs to provide education and answer questions as needed. • Solid understanding of reimbursement issues that work within our core classes of trade: Commercial Managed Care (Regional Plans), Medicaid (Fee for Service, Managed Care Organizations), Medicare (Part A, B, C, D; Carriers), Veteran’s Administration (VISNs), TRICARE Regional Offices, Specialty Pharmacy & Pharmacy Benefit Managers, ACOs and other Integrated Delivery Networks (IDNs), Advocacy, consumer, provider and treatment systems groups. • Document call details within CRM with attention to data integrity to ensure compliance with program policies and business rules. • Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies. • Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.