• Lead a team of high-performing Risk Operations Analysts • Set an inspirational vision for the User Policy Operations organization and build the path to execute it both in the short-term and long-term • Futureproof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume • Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale • Maintain oversight of the team’s operational performance as it relates to supportability workstreams, to ensure compliance with regulatory and financial partner expectations • Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance • Define and manage core metrics, SLAs, and performance of the User Policy Operations team • Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders • Understand the risk tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk