Traliant

Making workplaces better, for everyone.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

34 days ago

Salary

$85K - $95K / year

2 yrs expEnglish

Job Description

• Manage a portfolio of clients, ensuring customer retention and high satisfaction. • Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention. • Deliver client business reviews to measure progress, assess key trends and emphasize value. • Manage resolution and escalation of on-going support issues to relevant stakeholders (internal & external).

Job Requirements

  • 2 years of Sales or Account Management experience in a quota carrying role.
  • Experience selling SaaS solutions to a variety of market verticals.
  • Proficiency with Microsoft Office programs – Outlook, Teams, Excel, PowerPoint.
  • Experience with Salesforce preferred.
  • Comfortable being on camera during internal and external meetings.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid parental leave
  • 401(k) plan
  • Employee assistance plan

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