• Work closely with our Enterprise customers to resolve technical issues and answer questions • Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues • Develop standard solutions, author self-serve resources, and improve documentation where needed • Be the customer’s voice and use people's feedback to help improve our product • Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities • Build and maintain support infrastructure, tooling, and workflows • Take part in Sanity’s developer community rotation and help answer questions • Liaise between customers and internal teams during incidents and escalations • Continuously research best practices and learn existing and upcoming features of Sanity's content platform