• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead. • Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision. • Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies. • Attain Equipment Service and Operation Certification on equipment and systems as defined. • Submit reports, such as Service and Status Reports, on all support activities as defined and required. • Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties. • Adopt PoC for both customer and internal Azenta Management. • Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions. • Assist with sample migration (initial transfer from old format to new format and load into customer Store).