• Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience. • Conduct high-value upgrade and swap discovery conversations tied to executive priorities and revenue goals. • Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints. • Identify and document expansion opportunities. • Forecast and manage pipeline in alignment with strategic swap objectives. • Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals. • Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert of our GXC platform especially the role of the Experience Partner and Data Driven Insights.