• Installing, maintaining, and troubleshooting the Windows and RHEL 8.x OS used by Everfox appliances onsite in physical and virtualized environments. • Creating, maintaining, and troubleshooting ESXi or Hyper-V hosted virtual hosts. • Monitor and troubleshoot the performance of Everfox products onsite. • Reviewing, applying, and remediating security vulnerabilities or security controls based on STIG guidance or scanning reports. • Installing firmware updates on physical components, such as DellEMC or HPE servers, SANs, switches, firewalls, etc. • Working with the product support and development teams to address issues or bugs discovered in products running at a customer location. • Working with onsite government, contractor, or subcontractor staff to resolve issues with onsite products. • Regularly checking the health and performance of Kubernetes clusters to ensure they are operating optimally. • Use monitoring tools like Grafana to track system metrics. • Reviewing logs to preemptively address potential issues before they escalate into problems. • Interact with customer networking, security, and operations teams to deploy, monitor, and operate Everfox appliances. • Ability to understand, explain and create software deployment plans. • Communicating daily with customers and Everfox management, providing detailed activity summaries and in-depth trip reports where applicable. • Assisting in the lifting/racking and cabling of physical hardware. ** Other duties as assigned***