ExactCare
A national medication management and long-term pharmacy provider for people with complex, chronic needs
Onboarding Coordinator
Location
Ohio
Posted
25 days ago
Salary
Not specified
Associate DegreeEnglish
Job Description
• Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives
• Handle inbound calls from both patients and referral sources
• Accountable for daily and weekly goals for assessments scheduled
• Communicate effectively with patients
• Work independently and also as a key member of the entire team
• Maintaining constant contact with referral sources, field personnel and internal associates
• Place scheduled assessments on the field representative calendar
• Document all calls, tasks and appointments in Salesforce
• Create positive first impression of ExactCare and the unique services we provide
• Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
Job Requirements
- Associate's degree or equivalent experience
- Previous sales, marketing, or customer service experience
- Previous outbound/inbound call center or scheduling experience, preferred
- Previous cold calling experience, preferred
- Working knowledge of MS Office and Salesforce (or similar software experience)
Benefits
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays