• Translate business and user needs into detailed backlog items with clear acceptance criteria and use cases. • Proactively manage and groom the product backlog. • Collaborate daily with Development, QA, Product Design, and User Assistance teams. • Attend daily stand-ups, lead backlog refinement sessions, lead/participate in sprint planning, and lead/contribute to sprint reviews and retrospectives. • Define and write acceptance criteria for all user stories to guide the testing process. • Maintain comprehensive documentation of product requirements, process workflows, and release notes for new features. • Serve as a subject-matter expert on our products. • Coordinate with Development and external partners when integrating with third-party services or APIs.