• Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. • This position requires daily travel by auto with frequent overnight stays. • Perform daily task in accordance with all Safety regulations and protocols. • Completes all safety related training on time and to expectation. • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system. • Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions. • Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment. • Technical support and training to Signode Technicians. • Monitor and manage their schedule service calls for accuracy and completion. • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts. • Make adjustments and test for proper operation on designated equipment assigned. • Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment. • Proactively report and follow up on potential unsafe conditions and suggest effective solutions. • Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions. • Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering. • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers. • Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals. • Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives. • Prepare comprehensive, non-conformance reports and service bulletins. • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.