• Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption • Serve as an adoption advisor to clients who need additional product support during their client journey • Meets with key client stakeholders identified by teammates to consult on adopting and using the implemented software. • Partner with the Customer Success Manager to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan. • Fulfill requests submitted by the account team for assistance with clients in their assigned territory. • Share reports and other data analysis to inform a client of their continued progress against high level goals. • Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention. • Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention. • Engage with identified client to provide recommendations for optional product usage • Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion • Act as an internal consultant to other projects functions related to solutions where EIC has expertise. • Consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption • Facilitate EIC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices. • All other duties as assigned by management.