• Drive the retention and expansion of Enterprise customers through technical expertise, thought leadership, and product roadmap advocacy • Increase customer understanding of Drata’s technical functionality and self-sufficiency in day-to-day usage • Increase knowledge resources and improve communication of basic functional and technical concepts • Reduce the number and frequency of support cases through technical design and implementation expertise • Own the end-to-end technical implementation of Drata’s largest and most mature customers • Become the trusted technical partner for your customers • Translate complex and ambiguous business and technical requirements to deliver solutions • Serve as the company’s leading technical expert on Drata’s entire platform • Collaborate with Product Managers and Sales Engineers to scope Drata’s setup for success • Draft and publish technical architecture and solution diagrams for customers • Execute, test, and deploy customizations, configurations, and data migrations • Develop custom code and internal applications to reduce manual tasks