• Collaborate with clients to configure software solutions in pre-production and production environments • Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes • Gather and document business requirements based upon client requirements and known system functionality • Lead design sessions to uncover interdependencies and design decision impacts using recommended practices • Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants • Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness • Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives • Identify and execute process improvement opportunities and efficiencies • Identify and generate documentation for best practices in methodology